Frequently Asked Questions
Everything you need to know about your shopping experience with Esther & Co.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Australia, while express shipping arrives in 1-2 business days. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for store credit or exchange on all full-priced items. Items must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, earrings and intimates cannot be returned.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your parcel's journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Zip Pay, and PayPal for a seamless checkout experience.
How do I know which size to choose?
Each product page features a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our customer care team for personalized advice.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.